Please read the following carefully to determine how to get a refund and if you are eligible:
Upgraded via the iOS app:
If you upgraded to Premium membership through the iOS app, your charge was processed via iTunes. This means you'll need to request a refund through iTunes. Unfortunately, we're unable to refund purchases made through iTunes, due to app store policies.
You can contact Apple about a refund using the 'Report A Problem' link on your email receipt. More instructions here: https://support.apple.com/en-us/HT204084
You will also need to manually cancel your subscription. Cancel your subscription by going to iPhone Settings > iTunes & App Store > tap your Apple ID > View Apple ID > sign in if prompted > Subscriptions > Asken Diet > Cancel auto renewal. More info here: https://support.apple.com/en-us/HT202023
Upgraded via the Android app:
If you upgraded to Premium membership through the Android app, your charge was processed via Google Play. If you request a refund within 5 weeks of purchase, you are eligible for a refund.
Please email support (firstname.lastname@example.org), and make sure your Google Play receipt is attached. We cannot refund Google Play purchases without the GPA transaction ID, so please double-check you are including the correct information. More info on how to obtain the GPA ID here.
In order to do so we need your Transaction ID / Order number. That usually looks something like this:
This number can be found on your email receipt from Google (not PayPal) or by logging into wallet.google.com.