Occasionally, server issues (loss of wi-fi, dropped phone reception) at the time you upgrade to Premium membership can cause a temporary issue where your account does not show the change from a Free member to a Premium member. Here are the steps to take if your Premium membership is not updated accurately.
- Navigate/go to another page in the app to cause the loading screen to appear. (that means the app is communicating with our servers and should update to Premium membership. If not,
- Close the app (or force-close it) and reopen
If you purchased Pro membership via in-app purchasing through Google Play or Apple iTunes, your account should automatically change from Free to Premium within seconds. If this is not the case, please follow the steps below:
Payment through Google Play
1. Force close the Asken Diet app to close it.
2. Re-open Asken Diet to check if Premium membership has activated
3. If not, check your email for your receipt of payment from the Google Play store. Forward that email receipt to us at support@askendiet.com
If you are still having issues, contact our support team (support@askendiet.com) with your Google GPA number. This is a confirmation of purchase number generated by Google. Here is how to find it so you can send it to Asken Diet support:
a. Go to: payments.google.com.
b. Find Other purchase activity.
c. Select View purchases.
d. Select an order to see your receipt.
e. There the transaction ID is the proof of purchase.
Payment through Apple iTunes
1. Force close the Asken Diet app to close it.
2. Re-open Asken Diet to check if Premium membership has activated
3. Go to the Side menu > Settings > Subscription Details (or Manage Account) to review and manage your subscription details.
4. Check your email for your receipt of payment from the iTunes store. The email from Apple typically has the subject line of "Your receipt from Apple". Forward that email receipt to us at support@askendiet.com
Still can't access your Premium membership?
If you still don’t have access to Premium membership, that means your purchase was not successfully completed or you have purchased the Premium membership with another Asken Diet account. If you have questions or problems, please send an e-mail to support@askendiet.com and include the purchase confirmation that you received via e-mail.
Also, if you made two accounts for some reason, please make sure that the account that you purchased Premium membership with, is the same account (same email) you are currently logged in to within the app.
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