The app keeps crashing, what can I do?

Are you trying to use the app intensively, but it keeps crashing in a specific situation or on a certain screen?

We’re sorry to hear that you are experiencing problems with our app. If this is the case, please try the following steps:

1. Check in Google Play or Apple App store to see if there is a new update available for the Asken Diet app - if yes, download and install the update and try the app again.
2. Check your device settings to see if there is a new update available for your Android or iOS operating system - if yes, please download and install the updated OS on your phone.
3. If you are still experiencing problems, please uninstall the app from your phone and download and install the Asken Diet app again logging in with your same ID and password.

Are you still having problems? Please send an email to: support@askendiet.com. Please try to describe the crash or the problem as detailed as possible. Screenshots of the problem you are experiencing would also be helpful.